• Exploring the Future of Digital Reference through Scenario Planning

      Nicholson, Scott; Lankes, R.D.; Nicholson, S.; Goodrum, A. (2003)
      The scenario planning method is used to explore several possible futures for digital reference services. Using two dimensions - funding sources and automation - four different scenarios are developed. Common needs across all four scenarios drive a discussion of both current and future research needs, and are used to position all components from this digital reference research agenda book in a common context.