• Building Bridges for Collaborative Digital Reference between Libraries and Museums through an Examination of Reference in Special Collections

      Lavender, Kenneth; Nicholson, Scott; Pomerantz, Jeffrey (2005)
      While a growing number of the digital reference services in libraries have become part of collaborative reference networks, other entities that serve similar information-seeking needs such as special collections and museums have not joined these networks, even though they are answering an increasing number of questions from off-site patrons via the Internet. This article examines the differences between questions asked electronically of traditional reference services and those asked of special collections services; it further explores how a better understanding of digital reference in special collections will facilitate the development of the tools and models needed to create a bridge between digital human intermediation at general academic libraries, special collections, and museums.
    • Changing reference service environment: A review of perspectives from managers, librarians, and users

      Rieh, Soo Young (Elsevier B.V., 1999)
      This is a preprint of an article published in the Journal of Academic Librarianship 25(3), pp. 178-186. This article reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which usersâ information-search processes and librariansâ intervention in reference service are integrated.
    • A Comparison of Subject and Institutional Repositories in Self-archiving Practices

      Xia, Jingfeng (2008-12)
      The disciplinary culture theory presumes that if a scholar has been familiar with self-archiving through an existing subject-based repository, this scholar will be more enthusiastic about contributing his/her research to an institutional repository than one who has not had the experience. To test the theory, this article examines self-archiving practices of a group of physicists in both a subject repository and an institutional repository. It does not find a correlation between a disciplinary culture and self-archiving practices.