• Integrating Digital Reference Service into the Digital Library Environment

      Pomerantz, Jeffrey; Lankes, R. David; Nicholson, Scott; Goodrum, Abby (Association of College and Research Libraries, 2003)
      The difference between a digital library and a library with which a digital reference service is affiliated is discussed, and digital reference in these contexts is defined. There are several issues involved in integrating digital reference service into a digital library environment, but two that are unique to the intersection between digital libraries and digital reference: collection development of previously-answered questions, and presentation of specialized subsets of the materials in the digital library's collection. These two issues are explored.