• A Repeated Survey Analysis of AskERIC User Survey Data, 1998-2002

      Pomerantz, Jeffrey; Lankes, R. David; Janes, Joseph; Smith, Linda C.; Finneran, Christina M. (Neal-Schuman Publishers, Inc., 2004)
      Four surveys of users of the AskERIC email reference service were conducted, during the years 1998, 2000, 2001, and 2002. These surveys presented a snapshot of the AskERIC user population and user satisfaction at a single point in time. This paper reanalyzes the findings from these surveys utilizing repeated survey techniques. This paper presents the evolution of some of the demographics of AskERICâ s user population over time, as well as the evolution of AskERIC user behavior. As perhaps the oldest AskA service in existence, this analysis of AskERIC data sheds light on the evolution of all AskA services, and of email-based reference services in general.