• Developing information literacy measures for higher education

      Abdullah, Szarina; Ahmad Kassim, Norliya; Mohd Saad, Mohd Sharif; Tarmuchi, Noe Rashimahwati; Aripin, Rasimah; Khoo, C.; Singh, D.; Chaudhry, A.S. (School of Communication & Information, Nanyang Technological University, 2006)
      This is the first part of a report of an investigation on Information Literacy (IL) among final year students in six Malaysian universities in the Klang Valley. The study attempts to measure studentsâ IL competency in key areas, namely, the ability to identify, access, retrieve, evaluate, and organise needed information to achieve certain purposes. A self-administered questionnaire was used as the instrument for data collection, conducted during August and September 2005. Respondents comprised students from 3 main fields, i.e. Science and Technology, Social Science and Humanities, Business and Accountancy. A total of 1,100 responses are used for data analysis. Scores are assigned for identifying levels of competency as: 0 = wrong answer, 1=beginner, 2=intermediate and 3=advanced. Results of the analysis reveal that half (50.1%) of the respondents are at the intermediate IL level while more than one-third (38.4%) are beginners, and slightly more than ten percent (11.5%) can be categorized as at the advanced competency level. Respondents with higher competency levels are those who frequently read materials in English, use the Internet to download programs / software, search databases for aca-demic materials, use the library to read academic journals and discuss academic matters, compared to those who go to the library for other reasons such as to borrow books, meet friends or study. Compulsory information skills courses are found to be related to competency levels, but this relationship is not statistically significant. There is no significant difference in the competency level between those who are currently writing a thesis and those who are not. However, there is a significant difference in IL competency between those who have written assignments in an essay format and those who have not.
    • Digital reference services in selected public academic libraries in Malaysia: A case study

      Wan Dollah, Wan A. Kadir; Khoo, C.; Singh, D.; Chaudhry, A.S. (School of Communication & Information, Nanyang Technological University, 2006)
      Reference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. This service provides personalized assistance to library users in accessing and using suitable information resources to meet their needs. This research progress paper attempts to identify the status of digital reference services (DRS) in four public university libraries in Malaysia. In this study, the researcher attempts to identify usage of both traditional and digital reference services, user awareness of DRS, user satisfaction, and need for DRS. Two different sets of questionnaires were distributed: (1) a librarians’ questionnaire to librarians in the four university libraries, namely, Tun Abdul Razak Library, UiTM; University of Malaya (UM) Library; Tun Seri Lanang Library, UKM; and Sultan Abdul Samad Library, UPM; (2) a users’ questionnaire to students of the Faculty of Information Management, UiTM, and the Faculty of Computer Science and Information Technology, UiTM, UM and UPM. The findings show that DRS are effective forms of service delivery but their full potential has not yet been exploited. Email reference, Web forms and Ask-A Librarian are the main channels used in providing digital reference, although plans are under way to implement more sophisticated Internet technologies and collaborative digital reference.
    • Information needs of international students at a Malaysian University

      Safahieh, Hajar; Singh, Diljit; Khoo, C.; Singh, D.; Chaudhry, A.S. (School of Communication & Information, Nanyang Technological University, 2006)
      The number of students studying away from their home countries is increasing. These students face various challenges when studying abroad, including meeting their information needs. This study investigated the information needs of international students at the University of Malaya. A questionnaire was designed and distributed to 70 students, of whom 54 (77.1%) responded. It was found the main information needs were related to the university, the faculty, and their programs of study. The students used the library in attempting to meet their information needs, although the frequency of library usage was generally low. The main barriers in seeking information were language related, and unfamiliarity with the library or-ganization and mission. Language proficiency appeared to be a barrier in being able to meet the information needs. Although the majority of the students considered themselves to be computer and Internet literate, but that did not have a relationship on the problems they faced in meeting the information needs.
    • Library and information career in Malaysia: Aspirations of educators and the reality of the industry

      Jamaludin, Adnan; Hussin, Norhayati; Wan Mokhtar, Wan Nor Haliza; Khoo, C.; Singh, D.; Chaudhry, A.S. (School of Communication & Information, Nanyang Technological University, 2006)
      This paper discusses the aspirations of library and information science (LIS) educators particularly in the Faculty of Information Management, UiTM. The Faculty of Information Management is the main provider of manpower needs for the library and information science profession in the country. The focus of the discussions is on the development that has taken shape in the Faculty of Information Management, UiTM particularly on the undergraduate library and information science programs. Within that premise, a comparison is made between the aspirations of LIS educators and the reality of the LIS industry particularly in the public sector in the country.
    • The use of electronic information resources among the users of Penang Public Library Corporation

      Yusoff, Hashimah Mohd.; Khoo, C.; Singh, D.; Chaudhry, A.S. (School of Communication & Information, Nanyang Technological University, 2006)
      Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.
    • The use of electronic information resources among the users of Penang Public Library Corporation

      Yusoff, Hashimah Mohd.; Khoo, C.; Singh, D.; Chaudhry, A.S. (School of Communication & Information, Nanyang Technological University, 2006)
      Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.