• A Survey of usability evaluation practices and requirements in the European IT industry

      Dillon, Andrew; Sweeney, Marian; Maguire, Martin; Alty, James L.; Guest, S.; Diaper, Dan (Cambridge: Cambridge University Press, 1993)
      This item is not the definitive copy. Please use the following citation when referencing this material: Dillon, A., Sweeney, M. and Maguire, M. (1993) A survey of usability evaluation practices and requirements in the European IT industry. In. J. Alty, S. Guest and D. Diaper (eds.) HCI'93. People and Computers VII. Cambridge: Cambridge University Press. Abstract: The present paper reports on a survey of current practices in usability engineering and requirements for support within European I.T. organisations. Responses were obtained from 84 individuals working in nine European countries. The data were analysed in terms of four themes: respondents' background, their interpretation and appreciation of the concept of usability, current practice with regard to usability evaluation, problems and requirements for support in conducting usability evaluation. Results suggest widespread awareness but only superficial application of Human Factors methods in Industry.