Competitive Intelligence (CI) aims to monitor a firm’s external environment for information relevant to its decision-making process. As an excellent information source, the Internet provides significant opportunities for CI professionals as well as the problem of information overload. Internet search engines have been widely used to facilitate information search on the Internet. However, many problems hinder their effective use in CI research. In this paper, we introduce the Competitive Intelligence Spider, or CI Spider, designed to address some of the problems associated with using Internet search engines in the context of competitive intelligence. CI Spider performs real-time collection of Web pages from sites specified by the user and applies indexing and categorization analysis on the documents collected, thus providing the user with an up-to-date, comprehensive view of the Web sites of user interest. In this paper, we report on the design of the CI Spider system and on a user study of CI Spider, which compares CI Spider with two other alternative focused information gathering methods: Lycos search constrained by Internet domain, and manual within-site browsing and searching. Our study indicates that CI Spider has better precision and recall rate than Lycos. CI Spider also outperforms both Lycos and within-site browsing and searching with respect to ease of use. We conclude that there exists strong evidence in support of the potentially significant value of applying the CI Spider approach in CI applications.

Most existing Web search tools work only with individual users and do not help a user benefit from previous search experiences of others. In this paper, we present the Collaborative Spider, a multi-agent system designed to provide post-retrieval analysis and enable across-user collaboration in Web search and mining. This system allows the user to annotate search sessions and share them with other users. We also report a user study designed to evaluate the effectiveness of this system. Our experimental findings show that subjectsâ search performance was degraded, compared to individual search scenarios in which users had no access to previous searches, when they had access to a limited number (e.g., 1 or 2) of earlier search sessions done by other users. However, search performance improved significantly when subjects had access to more search sessions. This indicates that gain from collaboration through collaborative Web searching and analysis does not outweigh the overhead of browsing and comprehending other usersâ past searches until a certain number of shared sessions have been reached. In this paper, we also catalog and analyze several different types of user collaboration behavior observed in the context of Web mining.