Scientists Comment on Their Libraries: Successes, Shortcomings, and Dreams for the Future

Abstract

A survey was conducted of 969 science researchers at the University of North Carolina at Chapel Hill. This long survey concluded with three questions requesting usersâ perceptions of the strengths and weaknesses of the campus libraries, and what single improvement the libraries could make to support scientific research and education. While the scope of these questions was more limited than large-scale surveys such as LibQUAL+TM, the results largely confirmed information from a local implementation of that survey. In addition, an interactive visualization tool was developed to help with analysis of the resulting comments. A summary of the major findings, recommendations for library improvements, and overall conclusions is given.