Finding Problems Versus Solving Them: Inquiry in Information Seeking

Abstract

This is the keynote presentation delivered at The Sixth Conference on Problem-Based Learning in Finland: Constructing Knowledge in information society, Tampere, 2006 June 6-7. Abstract: Finding information, especially accurate, timely, and relevant information, is increasingly important in nearly all human endeavors. Accordingly, numerous studies have examined the processes information seekers employ, as well as the strategies information providers use to meet their needs. Most models emphasize satisfaction or closure as the criterion for successful completion of an information search; thus the emphasis is on solving a specific problem. But often, information seeking is part of some larger process, which is invisible to the information provider and often unclear even to the seeker. Successful search may lead not so much to eliminating an existing, well-defined problem, as to delineating a new problem within a complex, ill-defined space. This paper examines information seeking from an inquiry, or problem-based perspective, and argues that the fields of information seeking and problem-based learning can benefit from closer dialogue.