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    VIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDS

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    Author
    Shachaf, Pnina
    Issue Date
    2007-12
    Submitted date
    2008-11-19
    Keywords
    Reference Services
    Standards
    Local subject classification
    Professional standards
    Ethical standards
    Virtual reference
    
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    Citation
    VIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDS 2007-12, 34(2):20-24 Bulletin of the American Society for Information Science and Technology
    Journal
    Bulletin of the American Society for Information Science and Technology
    URI
    http://hdl.handle.net/10150/105419
    Abstract
    Virtual reference, which allows users to connect easily with librarians online, is becoming popular. Librarians answer thousands of questions every day over the Internet. As the service matures, professional associations publish standards that provide professional guidelines to improve the quality of the services. This article focuses attention on the quality of these e-services in light of professional and ethical standards in the field. It examines the extent to which librarians adhere to professional and ethical guidelines and the role that virtual reference plays in providing services to diverse user groups. First, it discusses adherence to the professional standards and shows that the professional behaviors of librarians vary depending on user, institution, and request types. Then, it discusses the extent to which librarians provide equitable online reference services to diverse users groups and the inconsistent findings from empirical research.
    Type
    Journal Article (Paginated)
    Language
    en
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