The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

Shachaf, Pnina; Snyder, Mary

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Author

Shachaf, Pnina
Snyder, Mary

Issue Date

2007

Submitted date

2008-11-19

Keywords

Reference Services
User Studies

Local subject classification

diversity
e-reference
virtual reference
user needs

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Citation

The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services 2007, 33(3):361-367 The Journal of Academic Librarianship

Journal

The Journal of Academic Librarianship

URI

http://hdl.handle.net/10150/105445

Abstract

While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.