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    The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

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    Author
    Shachaf, Pnina
    Snyder, Mary
    Issue Date
    2007
    Submitted date
    2008-11-19
    Keywords
    Reference Services
    User Studies
    Local subject classification
    diversity
    e-reference
    virtual reference
    user needs
    
    Metadata
    Show full item record
    Citation
    The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services 2007, 33(3):361-367 The Journal of Academic Librarianship
    Journal
    The Journal of Academic Librarianship
    URI
    http://hdl.handle.net/10150/105445
    Abstract
    While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.
    Type
    Journal Article (Paginated)
    Language
    en
    Collections
    DLIST

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