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    The Importance of Usability in the Establishment of Organizational Software Standards for End User Computing

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    Author
    Morris, Michael G.
    Dillon, Andrew
    Issue Date
    1996
    Submitted date
    2006-07-13
    Keywords
    Human Computer Interaction
    Hypertext and Hypermedia
    User Studies
    Information Architecture
    
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    Citation
    The Importance of Usability in the Establishment of Organizational Software Standards for End User Computing 1996, 45(2):243-258 International Journal of Human-Computer Studies
    Publisher
    Elsevier
    Journal
    International Journal of Human-Computer Studies
    URI
    http://hdl.handle.net/10150/105727
    Abstract
    This item is not the definitive copy. Please use the following citation when referencing this material: Morris, M. and Dillon, A. (1996) The role of usability in the organizational standards setting process. International Journal of Human-Computer Studies, 45(2), 243-258. ABSTRACT: The rapid introduction of microcomputers into organizations throughout the last decade gave new importance to the analysis of how technology impacts organizations. In particular, research on usability has sought to become central to the design and selection of technology for large organizations. However, definitions and methods are not yet standardized. Data gathered from semi-structured interviews of three MIS managers and 125 end-users in three organizations suggest that differences in emphasis on, and definition of usability can exist between these two groups. Usability was not a central concern to managers when evaluating end-user software packages considered for adoption as the organizational standard, though it appeared to be so for end-users. Moreover, managers tended to consider and evaluate usability based only on features contained in the user interface, whereas end-users often cited contextual factors such as task and environmental considerations. Implications for technology assessment and future research into organizational impact of I.T. are presented.
    Type
    Journal Article (Paginated)
    Language
    en
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