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dc.contributor.authorMorris, Michael G.
dc.contributor.authorDillon, Andrew
dc.date.accessioned2006-07-13T00:00:01Z
dc.date.available2010-06-18T23:33:17Z
dc.date.issued1996en_US
dc.date.submitted2006-07-13en_US
dc.identifier.citationThe Importance of Usability in the Establishment of Organizational Software Standards for End User Computing 1996, 45(2):243-258 International Journal of Human-Computer Studiesen_US
dc.identifier.urihttp://hdl.handle.net/10150/105727
dc.description.abstractThis item is not the definitive copy. Please use the following citation when referencing this material: Morris, M. and Dillon, A. (1996) The role of usability in the organizational standards setting process. International Journal of Human-Computer Studies, 45(2), 243-258. ABSTRACT: The rapid introduction of microcomputers into organizations throughout the last decade gave new importance to the analysis of how technology impacts organizations. In particular, research on usability has sought to become central to the design and selection of technology for large organizations. However, definitions and methods are not yet standardized. Data gathered from semi-structured interviews of three MIS managers and 125 end-users in three organizations suggest that differences in emphasis on, and definition of usability can exist between these two groups. Usability was not a central concern to managers when evaluating end-user software packages considered for adoption as the organizational standard, though it appeared to be so for end-users. Moreover, managers tended to consider and evaluate usability based only on features contained in the user interface, whereas end-users often cited contextual factors such as task and environmental considerations. Implications for technology assessment and future research into organizational impact of I.T. are presented.
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.publisherElsevieren_US
dc.subjectHuman Computer Interactionen_US
dc.subjectHypertext and Hypermediaen_US
dc.subjectUser Studiesen_US
dc.subjectInformation Architectureen_US
dc.subject.otheren_US
dc.titleThe Importance of Usability in the Establishment of Organizational Software Standards for End User Computingen_US
dc.typeJournal Article (Paginated)en_US
dc.identifier.journalInternational Journal of Human-Computer Studiesen_US
refterms.dateFOA2018-08-21T14:07:48Z
html.description.abstractThis item is not the definitive copy. Please use the following citation when referencing this material: Morris, M. and Dillon, A. (1996) The role of usability in the organizational standards setting process. International Journal of Human-Computer Studies, 45(2), 243-258. ABSTRACT: The rapid introduction of microcomputers into organizations throughout the last decade gave new importance to the analysis of how technology impacts organizations. In particular, research on usability has sought to become central to the design and selection of technology for large organizations. However, definitions and methods are not yet standardized. Data gathered from semi-structured interviews of three MIS managers and 125 end-users in three organizations suggest that differences in emphasis on, and definition of usability can exist between these two groups. Usability was not a central concern to managers when evaluating end-user software packages considered for adoption as the organizational standard, though it appeared to be so for end-users. Moreover, managers tended to consider and evaluate usability based only on features contained in the user interface, whereas end-users often cited contextual factors such as task and environmental considerations. Implications for technology assessment and future research into organizational impact of I.T. are presented.


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