User analysis in HCI: the historical lesson from individual differences research

Abstract

This item is not the definitive copy. Please use the following citation when referencing this material: Dillon, A. and Watson, C. (1996) User analysis HCI-the historical lessons from individual differences research. International Journal of Human-Computer Studies, 45(6), 619-638. Abstract: User analysis is a crucial aspect of user-centered systems design, yet Human-Computer Interaction (HCI) has yet to formulate reliable and valid characterizations of users beyond gross distinctions based on task and experience. Individual differences research from mainstream psychology has identified a stable set of characteristics that would appear to offer potential application in the HCI arena. Furthermore, in its evolution over the last 100 years, research on individual differences has faced many of the problems of theoretical status and applicability that are common to HCI. In the present paper the relationship between work in cognitive and differential psychology and current analyses of users in HCI is examined. It is concluded that HCI could gain significant predictive power if individual differences research was related to the analysis of users in contemporary systems design.