A Survey of usability evaluation practices and requirements in the European IT industry

Dillon, Andrew; Sweeney, Marian; Maguire, Martin

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Author

Dillon, Andrew
Sweeney, Marian
Maguire, Martin

Editors

Alty, James L.
Guest, S.
Diaper, Dan

Issue Date

1993

Submitted date

2006-08-02

Keywords

Cognitive Science
Psychology
Human Computer Interaction
Hypertext and Hypermedia

Local subject classification

Usability engineering
Usability evaluation tools
Industrial survey
Industrial practice
Usability laboratories
HCI guidelines and standards

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Citation

A Survey of usability evaluation practices and requirements in the European IT industry 1993, :81-94 People and computers VII

Abstract

This item is not the definitive copy. Please use the following citation when referencing this material: Dillon, A., Sweeney, M. and Maguire, M. (1993) A survey of usability evaluation practices and requirements in the European IT industry. In. J. Alty, S. Guest and D. Diaper (eds.) HCI'93. People and Computers VII. Cambridge: Cambridge University Press. Abstract: The present paper reports on a survey of current practices in usability engineering and requirements for support within European I.T. organisations. Responses were obtained from 84 individuals working in nine European countries. The data were analysed in terms of four themes: respondents' background, their interpretation and appreciation of the concept of usability, current practice with regard to usability evaluation, problems and requirements for support in conducting usability evaluation. Results suggest widespread awareness but only superficial application of Human Factors methods in Industry.