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    Collaboration in the large: Using video conferencing to facilitate large group interaction

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    Author
    Sonnenwald, Diane H.
    Soloman, Paul
    Hara, Noriko
    Bolliger, Reto
    Cox, Tom
    Editors
    Gunasekaran, A.
    Khalil, O.
    Issue Date
    2002
    Submitted date
    2007-06-27
    Keywords
    Social Informatics
    User Studies
    Local subject classification
    Video conferencing
    Collaboration
    Teleconferencing
    
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    Citation
    Collaboration in the large: Using video conferencing to facilitate large group interaction 2002, :115-136 Knowledge and Information Technology in 21st Century Organizations: Human and Social Perspectives
    Publisher
    Idea Publishing Co
    Journal
    Knowledge and Information Technology in 21st Century Organizations: Human and Social Perspectives
    URI
    http://hdl.handle.net/10150/106015
    Abstract
    This chapter discusses the social, organizational and technical challenges and solutions that emerged when facilitating collaboration through videoconferencing for a large, geographically dispersed research and development (R&D) organization. Collaboration is an integral component of many R&D organizations. Awareness of activities and potential contributions of others is fundamental to initiating and maintaining collaboration, yet this awareness is often difficult to sustain, especially when the organization is geographically dispersed. To address these challenges, we applied an action research approach, working with members of a large, geographically distributed R&D center to implement videoconferencing to facilitate collaboration and large group interaction within the center. We found that social, organizational and technical infrastructures needed to be adapted to compensate for limitations in videoconferencing technology. New social and organizational infrastructure included: explicit facilitation of videoconference meetings; the adaptation of visual aids; and new participant etiquette practices. New technical infrastructure included: upgrades to video conference equipment; the use of separate networks for broadcasting camera views, presentation slides and audio; and implementation of new technical operations practices to support dynamic interaction among participants at each location. Lessons learned from this case study may help others plan and implement videoconferencing to support interaction and collaboration among large groups.
    Type
    Book Chapter
    Language
    en
    Collections
    DLIST

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