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dc.contributor.authorPomerantz, Jeffrey
dc.contributor.editorLankes, R. Daviden_US
dc.contributor.editorJanes, Josephen_US
dc.contributor.editorSmith, Linda C.en_US
dc.contributor.editorFinneran, Christina M.en_US
dc.date.accessioned2007-05-25T00:00:01Z
dc.date.available2010-06-18T23:42:26Z
dc.date.issued2004en_US
dc.date.submitted2007-05-25en_US
dc.identifier.citationA Repeated Survey Analysis of AskERIC User Survey Data, 1998-2002 2004, :11-41 The Virtual Reference Experience: Integrating Theory into Practiceen_US
dc.identifier.urihttp://hdl.handle.net/10150/106201
dc.description.abstractFour surveys of users of the AskERIC email reference service were conducted, during the years 1998, 2000, 2001, and 2002. These surveys presented a snapshot of the AskERIC user population and user satisfaction at a single point in time. This paper reanalyzes the findings from these surveys utilizing repeated survey techniques. This paper presents the evolution of some of the demographics of AskERICâ s user population over time, as well as the evolution of AskERIC user behavior. As perhaps the oldest AskA service in existence, this analysis of AskERIC data sheds light on the evolution of all AskA services, and of email-based reference services in general.
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.publisherNeal-Schuman Publishers, Inc.en_US
dc.subjectReference Servicesen_US
dc.subject.otherdigital referenceen_US
dc.subject.otherAskERICen_US
dc.subject.otherrepeated survey analysisen_US
dc.titleA Repeated Survey Analysis of AskERIC User Survey Data, 1998-2002en_US
dc.typeBook Chapteren_US
dc.identifier.journalThe Virtual Reference Experience: Integrating Theory into Practiceen_US
refterms.dateFOA2018-08-21T16:47:22Z
html.description.abstractFour surveys of users of the AskERIC email reference service were conducted, during the years 1998, 2000, 2001, and 2002. These surveys presented a snapshot of the AskERIC user population and user satisfaction at a single point in time. This paper reanalyzes the findings from these surveys utilizing repeated survey techniques. This paper presents the evolution of some of the demographics of AskERICâ s user population over time, as well as the evolution of AskERIC user behavior. As perhaps the oldest AskA service in existence, this analysis of AskERIC data sheds light on the evolution of all AskA services, and of email-based reference services in general.


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