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dc.contributor.authorThompson, Bruce
dc.contributor.authorCook, Colleen
dc.contributor.authorKyrillidou, Martha
dc.contributor.editorKhoo, C.en_US
dc.contributor.editorSingh, D.en_US
dc.contributor.editorChaudhry, A.S.en_US
dc.date.accessioned2007-05-23T00:00:01Z
dc.date.available2010-06-18T23:46:33Z
dc.date.issued2006en_US
dc.date.submitted2007-05-23en_US
dc.identifier.citationStability of library service quality benchmarking norms across time and cohorts: A LibQUAL+TM study 2006, :52-60en_US
dc.identifier.urihttp://hdl.handle.net/10150/106442
dc.description.abstractLibQUAL+TM is a web-administered library service quality assessment protocol that has been used around the world in hundreds of different types of libraries. Data have been collected from almost 500,000 library users. The protocol has been used in several language variations. The purpose of the present study is to characterize the stability of LibQUAL+TM score norms across both time and various user cohorts. Library staff may place more confidence in benchmarking conclusions if the stability of the score norms can be demonstrated.
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.publisherSchool of Communication & Information, Nanyang Technological Universityen_US
dc.subjectLibrary Scienceen_US
dc.subjectQuantitative Researchen_US
dc.subjectLibrary Statisticsen_US
dc.subjectEvaluationen_US
dc.subject.otherLibQUALen_US
dc.subject.otherLibrary service qualityen_US
dc.subject.otherBenchmarkingen_US
dc.titleStability of library service quality benchmarking norms across time and cohorts: A LibQUAL+TM studyen_US
dc.typeConference Paperen_US
refterms.dateFOA2018-05-27T15:08:01Z
html.description.abstractLibQUAL+TM is a web-administered library service quality assessment protocol that has been used around the world in hundreds of different types of libraries. Data have been collected from almost 500,000 library users. The protocol has been used in several language variations. The purpose of the present study is to characterize the stability of LibQUAL+TM score norms across both time and various user cohorts. Library staff may place more confidence in benchmarking conclusions if the stability of the score norms can be demonstrated.


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