Knowledge Management Systems: A Text Mining Perspective

Abstract

This bookâ s purpose is to present a balanced and integrated view of what a Knowledge Management System (KMS) is. We first define Knowledge Management (KM) from various consulting and IT perspectives and then pay particular attention to new and emerging technologies that help promote this new field. In particular, we present a review of some key KMS sub-fields: search engines, data mining, and text mining. We hope to help readers better understand the emerging technologies behind knowledge management, i.e., Knowledge Management Systems. A high-level, although systematic, discussion of text mining is presented. Unlike search engines and data mining that have a longer history and are better understood, text mining is an emerging technical area that is relatively unknown to IT professionals. We therefore present several case studies and conclude with lessons learned and future research and development directions. This book is intended to provide a gentle introduction to researchers and IT professionals who are new to KMS. We hope it provides a non-technical and practical review of this fascinating field as well as a look at the potential and pitfalls of these emerging technologies.