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dc.contributor.authorFrancoeur, Stephen*
dc.date.accessioned2011-07-12T22:59:34Z
dc.date.available2011-07-12T22:59:34Z
dc.date.issued2001
dc.identifier.citationAn analytical survey of chat reference services 2001, 29 (3):189 Reference Services Reviewen_US
dc.identifier.issn0090-7324
dc.identifier.doi10.1108/00907320110399547
dc.identifier.urihttp://hdl.handle.net/10150/135930
dc.description.abstractThere has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user. Surveys chat reference services around the globe and analyzes trends in the provision of this new mode of assistance. Also presents discussion of why chat reference service is gathering attention as well as its limitations and drawbacks.
dc.language.isoenen_US
dc.publisherEmerald Group Publishing Limiteden_US
dc.relation.urlhttp://www.emeraldinsight.com/10.1108/00907320110399547en_US
dc.subjectchat referenceen_US
dc.subjectdigital referenceen_US
dc.titleAn Analytical Survey of Chat Reference Servicesen_US
dc.typeArticleen_US
dc.typePreprinten_US
dc.contributor.departmentBaruch Collegeen_US
dc.identifier.journalReference Services Reviewen_US
refterms.dateFOA2018-08-22T01:14:00Z
html.description.abstractThere has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user. Surveys chat reference services around the globe and analyzes trends in the provision of this new mode of assistance. Also presents discussion of why chat reference service is gathering attention as well as its limitations and drawbacks.


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