Assessment of a group decision support system in a field setting.
AuthorHeminger, Alan Ray.
KeywordsDecision support systems -- Technological innovations -- United States.
Group decision making -- United States -- Technological innovations.
Management information systems.
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PublisherThe University of Arizona.
RightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
AbstractThere has been increasing research interest in recent years in using the power of computers to support group work. There have been two main areas of research: experimental research into GDSS supported group work in laboratory settings, and research designed to develop GDSSs which are effective, efficient and acceptable to their users. However, there have been some contradictory findings from these two areas of research. The developmental effort has shown great promise in relatively controlled developmental settings. At the same time, experimental research has indicated that GDSSs may not provide the hoped for increases in effectiveness and efficiency while being accepted by their users. This study has attempted to clarify this situation by using a field study to assess the implementation of a GDSS in an operational environment. The setting for this study was a large engineering and manufacturing site of a large electronics company. A GDSS which had been developed at the University of Arizona was installed at the host company's site, and it was assessed for the first nine months of its use. Results indicate that the system was perceived to be effective, efficient and acceptable for use by its intended users.
Degree ProgramBusiness Administration