Information systems infrastructure for manufacturing planning systems.

Abstract

This dissertation describes the successful implementation of a work group infrastructure to support electronic meetings. An exploratory study was undertaken to observe and document the broad range of activities necessary to implement an infrastructure for work groups in a field setting. Activities falling within the scope of this dissertation include the design of a set of work group software tools, the implementation of that software, the gathering of field data, and the interpretation of those data in reference to the software's impact. The dissertation also reports on the effects of the implementation on work group performance, group characteristics, task characteristics, and the technology itself. The final product of the study is a set of factors critical for the successful implementation of a work group infrastructure, including observations and insights related to facility design, software design, facilitation training, and management involvement.