Computerized group decision support for managerial choice/judgment tasks through facilitated preference formulation and utilization.

Abstract

In modern organizations where managers must constantly be dealing with an overload of information, it is often observed that participants in group decision processes either are not clearly aware of their specific preferences or that they are not capable of properly formulating those preferences. When this happens, inconsistent or incomplete expression of personal preferences and their use in decision making may lead to an unjustifiable outcome for the group. Due to this problem, the strengths and effectiveness of GDSS-supported group meetings may, in some situations, not be apparent. This dissertation develops a new approach to supporting group decision making, focusing on preference knowledge of individual participants in a group. A system architecture for the design of an MCDM (Multiple Criteria Decision Making) GDSS which facilitates the process of eliciting, formulating, utilizing, aggregating, and analyzing preferences for individuals within groups is presented. The architecture integrates multi-criteria decision making paradigms with a group decision support environment. A prototype has been developed in order to demonstrate the design feasibility of an architecture that centers around four phases of choice making: alternative generation, preference specification, alternative evaluation, and preference aggregation. The prototype is designed to support managerial choice and judgment processes in collaborative meetings. The intended problem domain of the model is semi-structured managerial decisions for which decision variables (attributes) can be represented in quantitative terms to some extent, yet for which evaluation of alternatives requires a high degree of intuition and personal analysis. The process of prototyping the proposed architecture and the results from a qualitative study have provided some instructive conclusions relating to MCDM GDSS design: (1) support for human choice strategies can be integrated into a GDSS, (2) appropriate management of preferences of group participants will facilitate collaborative decision processes, (3) hierarchical decomposition of a decision problem can provide structure to a problem and thereby reduce problem complexity, and (4) managerial decisions are appropriate problems to which the current approach can be applied.