AuthorHerniter, Bruce Corey.
AdvisorGeorge, Joey F.
Nunamaker, Jay F., Jr.
MetadataShow full item record
PublisherThe University of Arizona.
RightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
AbstractA Negotiation Support System (NSS) is a system consisting of hardware, software, people, and procedures that assists the individual negotiator, mediator, or researcher; and provides a solution or facilitates the process of negotiation. NSS have previously been designed around modeling and simulation, expert systems, and other techniques. However, negotiation can be considered a group process involving two or more teams with communication routed through the group leaders. Electronic Meeting Systems (EMS) provide a model for the use of computers during group processes. EMS provides a research model and a framework for the development of software tools. The framework specifies that a computer-based meeting system consists of the group, the task, and the context and finally the EMS itself. MEDIANSS and its successor GroupSystems/Mediation (GS/M) were tested in two contract negotiations totaling almost 90 hours over 23 sessions. The negotiators generally approved of the GS/M tools and used them: the negotiators spent 19% to 24% of their time using computers. Both negotiations concluded successfully. The major accomplishment of GS/M was its assistance in the secretarial function of the talks. The drafts of the contracts were finalized faster than typically expected.