An investigation of network efficiency and control protocol issues for a configurable collaboration support system.
AuthorMorrison, Charles Michael.
Committee ChairVogel, Douglas R.
MetadataShow full item record
PublisherThe University of Arizona.
RightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
AbstractIncreased global competition is fueling a movement towards semi-autonomous or "self-managing" business teams. At the same time, the ability to interconnect computers has provided a technological base for increased computer support of business teams. A flexible system should accommodate a wide variety of group and task characteristics in both face-to-face and geographically-dispersed environments. An architecture for a system named TEAMWORK is developed that provides flexible support for business teams. System functions are organized into six configurable components, audio processing, video processing, text processing, graphic processing, data management, and numeric processing, collectively addressing a wide spectrum of group tasks. TeamWriter is highly configurable text processing tool implemented to represent and partially evaluate one aspect of TEAMWORK's architecture. Pulldown menus and picture buttons allow access functions. Support for a wide variety of team access protocols, real- and non-real-time work styles, multi-user document writing, brainstorming, idea consolidation, visual group dynamics, and more is included. Document changes appended to a centrally located server file maintain a linear revision history. Evaluation session indicated participants especially liked TeamWriter's multiuser document writing capabilities, picture buttons, authorship provisions, and multiple configurations. Suggestions for enhancing brainstorming and idea consolidation capabilities are supported by the underlying set of configurable functions and involve adding new interface configurations. Sessions also demonstrated that field testing will be needed to thoroughly evaluate TeamWriter; participants were unable to explore all of TeamWriter's features in the one and a half hour long evaluation sessions. Research contributions include a comprehensive team collaboration support system architecture, an implemented configurable text processing module suited for further evaluation, implementation methods, and insight into the functional requirements of a team collaboration support system. Future research directions include field testing TeamWriter, implementing and evaluating the numeric processing module, and investigating non-hierarchical, iconic interfaces to TeamWriter section. As audio, video, and high speed LAN technology become available, prototypes investigating design and implementation strategies for audio, video, and graphic modules will be built.
Degree ProgramBusiness Administration