• Tough Times, Tough Decisions: Streamlining, Studying and Experimenting to Save $ and Better Serve Customers

      Anaya, Toni; Begay, Wendy; Huff-Eibl, Robyn; University of Arizona Libraries (2006-04-06)
      In the past several years, circulation and shelving statistics as well as the usage of print reserves have declined. At the University of Arizona Libraries, we are moving from a traditional mediated service environment towards increased user self-sufficiency, where the basic circulation transactions become unmediated. Come learn how we have implemented open holds, reserves, self check-in, streaming audio and soon streaming video. Learn how we have consolidated services into a single desk, the challenges we faced and competencies required to create a new future for your circulation staff.