• Data-Driven Strategic Planning for Access Services

      Miller-Wells, John; Teetor, Travis; University of Arizona Libraries (2012-04-24)
      This poster will describe the process and role of the University of Arizona's Access Services and frontline public service staff in needs assessment and user service evaluation, specifically in understanding the voice of the customer. We will include information on our strategic planning process, resources required, data sources, methodology, analytical tools, and the outcomes of this process. Information in this poster was first presented at the 2010 Access Services Conference and has subsequently been updated for publication.
    • Quick and (Mostly) Painless Space Usage Assessment Using iPads

      Brite, Amanda; Miller-Wells, John; Pfander, Jeanne; Yildirim, Hayri; University of Arizona Libraries; (2012-04-24)
      The Library Space Usage Assessment project was initiated in September 2011 in an attempt to answer questions about how public spaces were currently being utilized at the University of Arizona Libraries. The project team utilized iPads and an online data collection form to gather data on customer activity over a period of three weeks during the fall 2011 semester. This poster presents an overview of the tools and methodology developed by the project team to conduct the assessment. The presentation also highlights the results of the project team's assessment efforts and how those results informed recent changes to library services.