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Data-Driven Strategic Planning for Access ServicesThis poster will describe the process and role of the University of Arizona's Access Services and frontline public service staff in needs assessment and user service evaluation, specifically in understanding the voice of the customer. We will include information on our strategic planning process, resources required, data sources, methodology, analytical tools, and the outcomes of this process. Information in this poster was first presented at the 2010 Access Services Conference and has subsequently been updated for publication.
More Than A Pathfinder: Are We Getting the Most Out of Online Course Guides?With library budgets continuing to shrink and the ability to create online content becoming an accessible task for almost everyone, the push to offer more scalable online instruction services has never been stronger. The number of library course and subject guides has exploded in recent years, but are they really doing what librarians hope they are? This poster seeks to spark a new dialogue concerning the creation and use of online course guides by looking at the assumptions we hold and what practice has taught us. Who is using them? What is a course guide's lifespan? Do we have the data to support our pedagogical theories? What does the future hold? How can we make them better?