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Free Document Delivery Service: Success with Collaboration and ConnectionsThe University of Arizona Libraries implemented free in-house article delivery for the entire campus in August 2006. The success of collaborating with other universities and teams in the library resulted in making the Express Document service a premiere service for our faculty, staff and students. Learn about what we did and how we did it-our connections with Greater Western Library Alliance consortial partners for benchmarking this type of service, how we created a business plan, what steps were taken to implement the service, the technology purchased and implemented, our collaboration with other teams in the library, and how we measured our progress.