• Testing for Usability in the Design of a New Information Gateway

      Clairmont, Michelle; Dickstein, Ruth; Mills, Vicki; The University of Arizona Library (1998-04-23)
      Seeking to understand user's needs, assumptions, and on-line behavior was critical in the design of The University of Arizona's new Information Gateway system. Focus groups helped direct the initial design and then usability studies shaped the prototypes and the end product. We will discuss both the methodology and the results of these studies.
    • Tick Tock, Tick Tock - Shortening the Strategic Planning Clock: Strategic Planning at the University of Arizona Library

      Oxnam, Maliaca; Martin, Jim; Ammon, Mona; Knowlton, Sharon; Ray, Michael; University of Arizona Libraries (2006-04-06)
      The UA Library embarked on a new long-range strategic planning process utilizing new techniques to determine our future directions. Come hear how we shortened our planning process and where we’re headed in the future!
    • To Fee or Not to Fee: Building Student Support for Additional Library Revenue

      Cuillier, Cheryl; Huff-Eibl, Robyn; Brewer, Michael; University of Arizona Libraries (2012-04-24)
      The University of Arizona has had a student library fee since 2006. The fee started out at $15/year for students and now stands at $120/year. In FY2011-12, fee revenue for the University Libraries is expected to be about $3.5 million—a critical chunk of our budget. This poster will describe the approach that enabled the Libraries to successfully implement a fee. Garnering support from student government leaders and advisory boards has been crucial. The poster will also detail how student fee money is used, challenges we’ve faced, and strategies that might work at your institution.
    • Tough Times, Tough Decisions: Streamlining, Studying and Experimenting to Save $ and Better Serve Customers

      Anaya, Toni; Begay, Wendy; Huff-Eibl, Robyn; University of Arizona Libraries (2006-04-06)
      In the past several years, circulation and shelving statistics as well as the usage of print reserves have declined. At the University of Arizona Libraries, we are moving from a traditional mediated service environment towards increased user self-sufficiency, where the basic circulation transactions become unmediated. Come learn how we have implemented open holds, reserves, self check-in, streaming audio and soon streaming video. Learn how we have consolidated services into a single desk, the challenges we faced and competencies required to create a new future for your circulation staff.
    • Town and Gown: Public and Academic Libraries Collaborate in Service

      Rivera, Alex; Sykes-Casavant, Gabrielle; University of Arizona Libraries (2008-05-02)
      The University of Arizona Libraries offers its users more than just access to our print collections - we also provide electronic document delivery, presentation practice rooms, group study rooms, and helpful research and reference assistance in person, by phone, or by live chat or email. These services support the academic needs of our students and our campus. Campus life, however, is more than academics - and that’s where the Pima County Public Library (PCPL) steps in. Visit the "Town and Gown: Public and Academic Libraries Collaborate in Service" poster session and see how Pima County Public Library and The University of Arizona Libraries launched an exciting new collaboration that brings PCPL librarians to campus to increase awareness among students, staff and faculty of the great online and branch services that all of our public libraries offer.
    • Training For Transition: A Training Program For Staff Transitioning To Public Services

      DeFranco, Francine M.; University of Connecticut (1998-04-23)
      This presentation will outline the training program established at the University of Connecticut, Regional Campus Libraries. The purpose of this program is to prepare technical services staff moving to public services positions and to enhance the skills of reference librarians assuming new responsibilities as a result of strategic initiatives and new services. The presentation will include discussion of the proposal, needs assessment questionnaire, and training topics.
    • TriUniversity Group of Libraries: Experiences and Lessons from a Comprehensive Collaborative Initiative

      Ridley, Michael; Gillham, Virginia; Shepherd, Murray; Haslett, Mark; University of Guelph; Wilfrid Laurier University; University of Waterloo (1998-04-23)
      In January 1995 the Tri-University Group of Libraries (Wilfrid Laurier, Guelph and Waterloo) was formed as a collaborative partnership to enable the coordination of their services and resources in such a manner that the three libraries were perceived and experienced by their user community as a single library serving the needs of the three institutions. This presentation will explore the key administrative and leadership experiences of the collaboration outlining the need to adopt new organizational techniques and evolve new organizational cultures if such collaborations are to be successful.
    • Two Libraries, One Plan: Combining and Refining Technical Services Across Two Campuses

      Peakovic, Andrea; Conrad, Ellen P.; Kenyon College; Denison University (2006-04-07)
      The Libraries of Kenyon College and Denison University, supported by a Mellon Foundation grant, have collaboratively redesigned and merged their technical services departments into one combined unit, through the creation of a joint department of Collection Services. As members of the Five Colleges of Ohio and OhioLINK consortia, both libraries have a long standing history of cooperation. This venture, however, takes cooperation to a new level of collaboration by merging one department within two distinct libraries, geographically separated on two campuses. This presentation will be geared towards providing valuable insight to other libraries who might be considering new ventures in collaboration and work redesign. Key elements of this unique plan will be highlighted, such as staff empowerment and redefined workflows, while the focus of the presentation will be on the process undertaken in planning and implementing the redesign project. Recognizing that successful reorganization at this level is not a given, the presenters will include a frank discussion of both the keys to success, as well as those things that have been bumps in the road, so that others may anticipate both the challenges and rewards of rethinking the role of technical services within our libraries.
    • UNLV Libraries at the Center of Student Learning

      Fabbi, Jen; Brown, Jen; Zald, Anne; Hoover, Steven; University of Nevada, Las Vegas Libraries (2012-04-23)
    • Virtual Environments at NCSU Libraries

      Boyer, Josh; North Carolina State University Libraries (2012-04-23)
    • We Value Leadership Throughout Our Organization

      Spencer, Gene; Bucknell University (2006-04-07)
      Over the past several years, Bucknell University has been deeply engaged in creating a combined Library/IT organization. Because of the complex work of merging two related but very different organizations (with vastly different organizational cultures), we have had to be purposeful and thoughtful about developing a new culture that brings the best of our traditional organizations forward. Early in the process, we developed a set of "values" which includes "We Value Leadership Throughout the Organization." Success depends on all members of the organization providing appropriate leadership in their work. Our leadership value has an impact on our professional development, communication and collaboration activities. This presentation describes how we are putting significance to this value and what it means for our entire staff, as well as people in "leadership positions."
    • Where Next? Library Transformation

      Stoffle, Carla J.; Leeder, Kim; University of Arizona Libraries (2006-04-06)
    • Where’s the Book? 2nd Ed.

      Larson, Carrie; Ammon, Mona; Joy, Sandra; Marion, Cleo; Teetor, Travis; University of Arizona Libraries (2006-04-06)
      First, we brought you "Where’s the Book? We Found It!" A look at the problem of why customers can’t find library owned materials. Now we bring you the sequel, what solutions we implemented to solve these problems and what effects these solutions have had.
    • Writing for Educators Instead of Grade Levels

      Fey, Cass; University of Arizona Libraries (2012-04-24)
      This session will focus on successful educators' guides written to encourage and facilitate interdisciplinary use of collections by K-12 and university faculty. This tactic for relating collections to classroom study bypasses the time-consuming methodology of writing for specific grade levels. The Curator of Education at the Center for Creative Photography will discuss her approach to writing for the educated individual to assess and present collection subject matter and interpretation strategies to students at various grade levels and across curricula. It will include samples of collection descriptions, discussion questions, and methods for interpreting photographs.
    • You Want Your ILL When? Right Now?

      Voyles, Jeanne; Knight, Ellen; University of Arizona Librares (2006-04-06)
      Results of the University of Arizona’s Six Sigma process improvement of the Interlibrary Loan article borrowing process will be shared: user survey results, problems that were addressed to improve the process, statistics describing our processes before and after improvement and our cost analysis summary. In this study Turn Around Time (TAT) was improved: From: 42% of requests delivered within 3 days To: 68% delivered within 3 days; AND the Cost per Article was reduced: From $8.43 To: $7.97 (with more savings to come).