Evaluating Methods of Change

Abstract

The University of Chicago's Joseph Regenstein Library Bookstacks Department has used a number of management techniques to successfully improve its overall operations. Process mapping was undertaken and resulted in significant changes to major processes and jobs, while continuous process improvement allows us to resolve issues as they arise. A multiple method approach works best because the Regenstein Library is a large organization with many processes, systems and structures. While these processes have led to major improvements - making materials available more quickly and accurately to users and by reducing time and staff needed to perform daily operations - the Department continues to search for ways to improve its overall operations. In examining other businesses for best practices, we have begun to focus on lean manufacturing, an initiative centered on eliminating all waste in manufacturing processes. These principles also apply to service organizations. Lean manufacturing promises dramatic changes in a short period of time and the speaker will report on how this method is being used to improve overall operations.