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    Thumbnail
    Name:
    ltf2006-voyles.ppt
    Size:
    133Kb
    Format:
    Microsoft PowerPoint
    Description:
    Poster
    Download
    Author
    Voyles, Jeanne
    Knight, Ellen
    Affiliation
    University of Arizona Librares
    Issue Date
    2006-04-06
    Keywords
    changes for libraries
    academic libraries
    innovation in libraries
    interlibrary loan
    
    Metadata
    Show full item record
    Rights
    Copyright © is held by the author.
    Collection Information
    This item is part of the Living the Future collection. For more information about items in this collection, please email repository@u.library.arizona.edu.
    Abstract
    Results of the University of Arizona’s Six Sigma process improvement of the Interlibrary Loan article borrowing process will be shared: user survey results, problems that were addressed to improve the process, statistics describing our processes before and after improvement and our cost analysis summary. In this study Turn Around Time (TAT) was improved: From: 42% of requests delivered within 3 days To: 68% delivered within 3 days; AND the Cost per Article was reduced: From $8.43 To: $7.97 (with more savings to come).
    Identifiers
    http://hdl.handle.net/10150/222331
    Description
    Poster presentation from the Living the Future 6 Conference, April 5-8, 2006, University of Arizona Libraries, Tucson, AZ.
    Collections
    Living the Future

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