Perceptions Towards On-line Banking Security: An Empirical Investigation of a Developing Country`s Banking Sector, how secure is On-line Banking

Abstract

The increase in computer crime has led to scepticism about the move made by the banks to introduce on-line banking. Some view this as a noble move which has made the banking system more efficient, reliable and secure, while others view it as a risky and insecure way of banking. The aim of this study was to assess whether on-line banking in the developing countries is secure or not. The researcher chose a descriptive-quantitative research design. Data was collected using a self constructed questionnaire. Convenience sampling and stratified random sampling techniques were used to select the main subjects of the study. Generally on average there was no significant difference between the perceptions of management bank personnel and non-management bank personnel on the security of on-line banking. The study recommends further future studies on the security of on-line banking in developing countries based on the perceptions of the customers themselves, who are using on-line banking services, the Common Criteria for Information Technology Security and also a study of the latent dimensions of on-line banking security as extracted by factor analysis, how they differ from elements of information security as derived from the theoretical framework and literature.