Staffing by Design: A Methodology for Staffing Reference
dc.contributor.author | Ward, David | |
dc.contributor.author | Phetteplace, Eric | |
dc.date.accessioned | 2013-03-07T23:34:04Z | |
dc.date.available | 2013-03-07T23:34:04Z | |
dc.date.issued | 2012-08-10 | |
dc.identifier.citation | Ward, D., & Phetteplace, E. (2012). Staffing by Design: A Methodology for Staffing Reference. Public Services Quarterly, 8(3), 193-207. | en_US |
dc.identifier.issn | 1522-8959 | |
dc.identifier.uri | http://hdl.handle.net/10150/271492 | |
dc.description.abstract | The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in person and virtual reference services adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating patron needs. This article examines an assessment methodology for examining patron use of in person and virtual reference services, and designing variable staffing models which balance the observed needs of each mode of communication and patron type. | |
dc.language.iso | en | en_US |
dc.publisher | Taylor & Francis | en_US |
dc.subject | reference | en_US |
dc.subject | libraries | en_US |
dc.subject | assessment | en_US |
dc.title | Staffing by Design: A Methodology for Staffing Reference | en_US |
dc.type | Article | en_US |
dc.contributor.department | University of Illinois | en_US |
dc.contributor.department | Chesapeake College | en_US |
dc.identifier.journal | Public Services Quarterly | en_US |
refterms.dateFOA | 2018-07-15T03:38:33Z | |
html.description.abstract | The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in person and virtual reference services adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating patron needs. This article examines an assessment methodology for examining patron use of in person and virtual reference services, and designing variable staffing models which balance the observed needs of each mode of communication and patron type. |