Coffee pots and clocks: Cultural challenges to organizational change in higher education
AuthorOusley, Melissa D.
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PublisherThe University of Arizona.
RightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
AbstractRestructuring student services from a silo model to a one-stop model requires a paradigm shift in philosophy by training specialists to be generalists. These generalists must have a greater breadth of knowledge to provide a wider range of services. Although they are not required to have complete knowledge of the department and college, generalists are required to know enough to provide general services, as well as make referrals. However, the perceptions on the effectiveness of the model may differ when viewed through the perspective of administrators versus the perspective of staff. Because of this, the cultural and interpersonal implications of departmental integration can be a challenge.
Degree ProgramGraduate College