Show simple item record

dc.contributor.advisorRhoades, Garyen_US
dc.contributor.authorWang, Jason Randleen_US
dc.creatorWang, Jason Randleen_US
dc.date.accessioned2013-04-25T10:01:47Z
dc.date.available2013-04-25T10:01:47Z
dc.date.issued2000en_US
dc.identifier.urihttp://hdl.handle.net/10150/284252
dc.description.abstractStudents, faculty, and administrators are favored research subjects when studying colleges and universities. Often ignored are the frontline employees who deliver service directly to students. To students receiving service, these employees are functionally the voice of the University, yet are often not considered by faculty or administrators when making changes that shape the University as a whole. This case study of four departments at one large, public, Research-I University seeks to understand frontline employee perspectives on time, work, and clients, as well as coping strategies for service delivery. The literatures drawn on include, service delivery methods and trends, time use and management, trends in higher education, and human resources management. Policy recommendations are made in the final chapter.
dc.language.isoen_USen_US
dc.publisherThe University of Arizona.en_US
dc.rightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.en_US
dc.subjectEducation, Administration.en_US
dc.subjectSociology, Industrial and Labor Relations.en_US
dc.subjectEducation, Higher.en_US
dc.titlePriority time: Employee coping strategies for service delivery to undergraduatesen_US
dc.typetexten_US
dc.typeDissertation-Reproduction (electronic)en_US
thesis.degree.grantorUniversity of Arizonaen_US
thesis.degree.leveldoctoralen_US
dc.identifier.proquest9992061en_US
thesis.degree.disciplineGraduate Collegeen_US
thesis.degree.disciplineHigher Educationen_US
thesis.degree.namePh.D.en_US
dc.identifier.bibrecord.b41166176en_US
refterms.dateFOA2018-08-16T15:51:52Z
html.description.abstractStudents, faculty, and administrators are favored research subjects when studying colleges and universities. Often ignored are the frontline employees who deliver service directly to students. To students receiving service, these employees are functionally the voice of the University, yet are often not considered by faculty or administrators when making changes that shape the University as a whole. This case study of four departments at one large, public, Research-I University seeks to understand frontline employee perspectives on time, work, and clients, as well as coping strategies for service delivery. The literatures drawn on include, service delivery methods and trends, time use and management, trends in higher education, and human resources management. Policy recommendations are made in the final chapter.


Files in this item

Thumbnail
Name:
azu_td_9992061_sip1_m.pdf
Size:
2.979Mb
Format:
PDF

This item appears in the following Collection(s)

Show simple item record