The use of existing videoconferencing technology to deliver video remote interpreting services for deaf vocational rehabilitation clients

Abstract

This research examined the effectiveness of using existing videoconferencing technology, originally designed to deliver distance learning, to support Video Remote Interpreting (VRI). The purpose of the study was to demonstrate that the technology could facilitate a two-way counseling exchange between a non-signing Vocational Rehabilitation (VR) counselor and a deaf ASL client, in situations when there are no local interpreters available. The study involved 37 deaf clients who participated in VR interviews in which American Sign Language (ASL) interpreting, by CI/CT certified interpreters, was delivered either locally [control condition] or on video from a remote location [experimental condition]. Comprehension of VR programmatic material and satisfaction with the interview process were measured using a questionnaire developed by the researcher. The data were analyzed using group means, Standard Deviations, and t-tests of Independent Means. Results supported acceptance of the null hypotheses that there were no observed differences in either comprehension or satisfaction among the participant groups, regardless of whether interpreting was delivered in a traditional way or through VRI. Analysis further demonstrated the frame rate speed and bandwidth of the existing videoconferencing network could support real-time signing and fingerspelling. Best practice recommendations are included for consideration by other professionals planning to implement Video Remote Interpreting.