• The Perception of Patient Satisfaction among Public Health and Pharmacy graduate students: A Retrospective Analysis

      Urbine, Terry; Obeso, Chris; Phan, Hoang; Ho, Tan; Urbine, Terry; College of Pharmacy, The University of Arizona (The University of Arizona., 2016)
      Objectives: To explore the difference in patient satisfaction with pharmacy services between Public Health and Pharmacy students. Methods: We conducted a retrospective analysis of the results of a 20-item questionnaire regarding patient satisfaction with community pharmacy services that was administered to pharmacy and public health graduate students at the University of Arizona. Pharmacy students (n = 95) and Public Health students (n = 67) completed the questionnaire and a Chi Square test was utilized to compare the results. Scores of 4 and 5 (Very Good and Excellent, respectively) were compared against 1, 2, and 3 (Poor, Fair, and Good, respectively). Questions were stratified into domains of “Friendly Explanation” and “Managing Therapy.” Results: Sixty-two percent of pharmacy students answered “Excellent” and “Very Good” on all 20 questions compared to 37% of public health students (p<0.001). In the “Friendly Explanation” domain, 73% of pharmacy students answered “Excellent” and “Very Good” compared to 57% of public health students (p<0.001). The “Managing Therapy” domain also yielded a higher percentage of satisfied pharmacy students compared to public health students (48% vs 36%, p<0.001). Areas with the highest degree of difference involved availability of the pharmacist, professionalism of pharmacy staff, and promptness of pharmacy services. Conclusions: Pharmacy students were more satisfied with pharmacy services than public health students. Increasing the availability of the pharmacist to answer patient questions, improving professionalism of staff, and providing prompt services may improve patient satisfaction with community pharmacy services among the general public.