RE-ENGINEERING UEVE TELEMETRY MONITORING OPERATIONS: A MANAGEMENT PERSPECTIVE AND LESSONS LEARNED FROM A SUCCESSFUL REAL-WORLD IMPLEMENTATION

Abstract

The Extreme Ultraviolet Explorer (EUVE) Science Operations Center at UC Berkeley was recently successful in implementing an automated monitoring system that allowed reduced operations staffing from 24 hours per day to 9 hours per day. The payload safety is monitored exclusively by artificial intelligence (AI) telemetry-processing systems for 16 hours per day. At launch, the EUVE Science Operations Center was staffed and operated as a typical satellite control center, receiving real-time and tape recorder data 24 hours per day. From September 1993 through February 1995, EUVE science operations were redesigned in a phased, low-cost approach. A key factor in the implementation was to utilize existing personnel in new roles through additional training and reorganization. Through- out this period, EUVE guest observers and science data collection were unaffected by the transition in science operations. This paper describes the original and actual implementation plan, staffing phases, and cost savings for this project. We present the lessons learned in the successful transition from three-shift to one-shift operations.