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    The emergency department observation unit: patient satisfaction and costs

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    Author
    Ams, Margaret Jeanne Harmon
    Issue Date
    1996
    Keywords
    Emergency Medical Services -- trends.
    Cost Control.
    Patient Satisfaction.
    Nursing Care.
    Advisor
    May, Kathleen M.
    
    Metadata
    Show full item record
    Publisher
    The University of Arizona.
    Rights
    Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
    Abstract
    The purpose of this study was to describe patient satisfaction with an emergency department observation unit (EDOU) and the costs of care in the same EDOU in a hospital exploring alternate methods of health care delivery. A descriptive design was used. EDOU patients were surveyed to elicit their perceptions of satisfaction with nursing care. Correlations between age and degree of satisfaction were measured. Results revealed a high degree of satisfaction with nursing care and with the EDOU environment. No significant correlation was found between age and degree of satisfaction. Actual charges for EDOU treatment were calculated for each EDOU patient (N=24) and also projected at the rate these patients would have accrued charges, had they been short stay/observation hospital admissions . There was a statistically significant difference between charges for EDOU care and for the projected charges for short stay/observation hospital admission care .
    Type
    text
    Thesis-Reproduction (electronic)
    Degree Name
    M.S.
    Degree Level
    masters
    Degree Program
    Graduate College
    Nursing
    Degree Grantor
    University of Arizona
    Collections
    Master's Theses

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