AuthorJena, Barbara Ann
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PublisherThe University of Arizona.
RightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
AbstractThe purpose of this study was to evaluate a newly implemented afterhours nurse triage call service utilized by an Arizona primary care group. Descriptive and correlational data was collected by survey. Four defined benefits: a) workload, b) quality of life, c) quality of care, and d) organizational were measured on a five-point Likert scale; mean results were 4.36 to 4.71. Benefit/value ranking placed workload and quality of life highest. Correlational relationships established in this study showed significant (a s 0.05) between providers intensity of use on all four benefits but none of the benefit/values. Patient intensity of use correlated only to workload and quality of life benefits and no benefit/values. Prior research related to providers perceptions of benefits or benefit/value of triage systems was limited. This study provides descriptive and correlational data on provider perceived benefits, benefit/values, and intensity of use of an afterhours nurse triage call service.
Degree ProgramGraduate College