Show simple item record

dc.contributor.advisorVerran, Joyce
dc.contributor.authorJena, Barbara Ann
dc.creatorJena, Barbara Ann
dc.date.accessioned2018-04-20T19:08:04Z
dc.date.available2018-04-20T19:08:04Z
dc.date.issued1998
dc.identifier.urihttp://hdl.handle.net/10150/627326
dc.description.abstractThe purpose of this study was to evaluate a newly implemented afterhours nurse triage call service utilized by an Arizona primary care group. Descriptive and correlational data was collected by survey. Four defined benefits: a) workload, b) quality of life, c) quality of care, and d) organizational were measured on a five-point Likert scale; mean results were 4.36 to 4.71. Benefit/value ranking placed workload and quality of life highest. Correlational relationships established in this study showed significant (a s 0.05) between providers intensity of use on all four benefits but none of the benefit/values. Patient intensity of use correlated only to workload and quality of life benefits and no benefit/values. Prior research related to providers perceptions of benefits or benefit/value of triage systems was limited. This study provides descriptive and correlational data on provider perceived benefits, benefit/values, and intensity of use of an afterhours nurse triage call service.en_US
dc.language.isoen_USen_US
dc.publisherThe University of Arizona.en_US
dc.rightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.en_US
dc.subjectOutcome Assessment (Health Care)en_US
dc.subjectTelephone.en_US
dc.subjectTime Factors.en_US
dc.subjectTriage.en_US
dc.titleAn evaluation of an afterhours nurse triage call centeren_US
dc.typetexten_US
dc.typeThesis-Reproduction (electronic)en_US
dc.identifier.oclc44845531
thesis.degree.grantorUniversity of Arizonaen_US
thesis.degree.levelmastersen_US
dc.contributor.committeememberGagan, Mary Jo
dc.contributor.committeememberLamb, Gerri
thesis.degree.disciplineGraduate Collegeen_US
thesis.degree.disciplineNursingen_US
thesis.degree.nameM.S.en_US
dc.description.noteDigitized from a paper copy provided by the Arizona Health Sciences Library.en_US
dc.identifier.bibrecord.b55960236
dc.identifier.callnumberW4A 1998 J51E
refterms.dateFOA2018-04-20T19:08:05Z


Files in this item

Thumbnail
Name:
azu_td_w4a_1998_j51e_sip1_w.pdf
Size:
33.54Mb
Format:
PDF

This item appears in the following Collection(s)

Show simple item record