Work satisfaction among nurse case managers : pilot study of an instrument

Abstract

Many studies have been conducted to measure work satisfaction among nurses in various settings. There is no current instrument, however, to specifically measure work satisfaction among nurse case managers, whose practice includes knowledge of advanced nursing and also of organizations and systems. In the past, researchers have used general measures of work satisfaction for nurses or combined or adapted instruments. Psychometric properties of the instruments are often unknown or not adequately reported in publications. The primary purpose of this study was to determine the content validity of a new instrument, Satisfaction with Nurse Case Manager Practice. Content validity was determined using a content validity index (CVI) methodology. A panel of 12 expert NCMs judged the relevance of individual items in the scale with 83-100 percent agreement. Judgement of the scale as a whole resulted in a CVI of 96 percent. Eighty percent is considered adequate. Recommendations for scale revision were identified.