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    A Program Evaluation of the Sertoma Arizona Hearing Aid Bank: Resource Availability and Community Needs

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    Author
    Penkoff, Jessie-Anne
    Issue Date
    2019
    Keywords
    Community Needs
    Hearing Aids
    Resources
    Sertoma Arizona Hearing Aid Bank
    University of Arizona
    Advisor
    Marrone, Nicole
    
    Metadata
    Show full item record
    Publisher
    The University of Arizona.
    Rights
    Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction, presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
    Abstract
    The University of Arizona Hearing Clinic is responsible for receiving all Sertoma Arizona Hearing Aid Bank donations and fitting qualified individuals with one hearing aid at reduced cost. These donations come from a variety of community partners within the greater Tucson area. However, it is not known where the partners receive their donations from, how many donations are brought in per month, or whether the program receives enough donations per month to meet the needs of new applicants. This study aimed to create a clinical process to systematically track hearing aid donations, including donation sources and device characteristics, and determine device resources relative to the number of monthly program applications received. Data collection of all the hearing aid donations and new program applications was conducted between February 1st to March 31st, 2018. During this period, 121 hearing aids were donated and 23 Hearing Aid Bank applications were received, with 12 applicants being referred to the program for services. Only 4% of donated devices were immediately useable for program fittings. An additional 23% of donated devices would be useable if funding were available to recondition them. The other 73% of donated devices could previously have been exchanged for salvage credit through a repair lab. However, the present market for salvageable hearing aid parts is saturated. Therefore, the Hearing Aid Bank cannot rely on salvage credit alone to recondition hearing aids. Additionally, through interviews with the community partners, several program challenges and possible solutions were identified. Recommendations were made for finding new volunteers to help identify and reach out to new donation sources, changing current program practices from unilateral to bilateral fittings, and updating eligibility criteria to serve more individuals. Yet, the data collected here suggests that the current rate of donations and funding would need to be increased to sustain the program.
    Type
    text
    Electronic Dissertation
    Degree Name
    Au.D.
    Degree Level
    doctoral
    Degree Program
    Graduate College
    Speech, Language, & Hearing Sciences
    Degree Grantor
    University of Arizona
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    Dissertations

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