Trapped in Transit: Understanding public transport performance and user experience in La Molina

Abstract

This study examines how the Corredor Rojo bus service operates along Av. Javier Prado Este in La Molina can prevent long commute times by integrating user perception with lessons learned from regional public bus transportation systems. La Molina’s mobility problem is caused by its dependence on a single public transport exit route, which concentrates demand, creating delays for residents who rely on this transportation mode. Previous research on transit efficiency highlights the importance of dedicated bus infrastructure and system management that prioritize and incentivize the use of public transport; however, these elements remain limited in the current infrastructure assigned to the Corredor Rojo service, the only formal bus service in the district. Addressing this gap is essential as commuting time not only affects the efficiency of travel but affects the social equity of users who cannot transition to private transport options. Using a mix-method approach, the study combines a document review of successful medium-scale bus systems in Bogota and Chile, surveys of frequent Corredor Rojo users in La Molina, and on-site observations along Av. Javier Prado Este key node in the mentioned district. Findings indicate that overall travel time irregularities and user dissatisfaction are caused by the absence of exclusive bus lanes, insufficient enforcement of policies that prohibit invasion of private vehicles into these bus lanes, and the inadequacy of the current management system. The surveys support this as the majority of respondents indicated that their travel times were longer than expected. By comparing the existing challenges in the district with successful examples of regional bus systems, this research provides practices and strategies to improve the operation of the Corredor Rojo, such as implementing continuous exclusive lanes, strengthening enforcement mechanisms, and improving system management could significantly reduce commute times and improve equity within La Molina’s urban mobility.